Return Window

Thank you for shopping with Official Business. We want you to feel confident in your purchase and fully satisfied with your referee gear.

We accept returns within 14 days of delivery. After 14 days, we are unable to offer refunds or exchanges.
Items must be unused, unworn, unwashed, and in original packaging.
We do not charge restocking fees.
Non-returnable items include:

  • Whistles 
  • Personal care items

Proof of Purchase

A receipt or proof of purchase is required for all returns.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved or denied.
Approved refunds will be issued back to the original method of payment. Processing time may vary depending on your bank.

Sale items are final sale and not eligible for refund.

To qualify, items must be unworn, unwashed, and in original condition with all tags attached.
Used, damaged, or worn merchandise cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
Email sales@officialbusinessonline.com before sending any item back.

Return Shipping

Customers are responsible for return shipping unless the product was defective on arrival or an Official Business fulfillment error occurred.

Condition Requirements

To be eligible for a refund, exchange, or store credit:

  • Item must be unworn and unwashed
  • No stains, odors, sweat marks, or deodorant marks
  • Tags must remain attached
  • Packing slip or order number must be included in return

Gift Returns

If marked as a gift and shipped to you directly, you may receive store credit once returned and processed.
If not marked as a gift, the refund will be issued to the original purchaser.

Defective or Incorrect Item

If you received a defective item or the wrong product, email us within 7 days of delivery so we can correct it promptly.

How to Start a Return or Exchange

Email: sales@officialbusinessonline.com
Include:

  • Order number

  • Item(s) you are returning or exchanging

  • Reason for return/exchange

We will reply with instructions for the return process.